Job Description
Welcome to the Sunset Hotel Fresno—a premier destination in the heart of the Central Valley. We are currently seeking motivated, high-energy Teens and High School Students to join our Front Desk team as a Front Desk Agent.
If you are looking for a professional environment that values your energy, offers flexible scheduling to fit your school hours, and provides a stepping stone into the hospitality industry, this is the perfect opportunity for you.
As the face of our hotel, you will play a crucial role in creating a welcoming atmosphere for our guests. We pride ourselves on exceptional service, and we are looking for individuals who take pride in their work and want to learn the ropes of a top-tier business.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Guest Services: Handle check-in and check-out procedures efficiently, ensuring a smooth experience for every visitor.
- Communication: Answer incoming phone calls with a friendly tone and direct inquiries to the appropriate department or staff member.
- Front Desk Operations: Manage light administrative tasks, including filing, data entry, and maintaining the reception area.
- Payment Handling: Process payments accurately and handle cash transactions with a strong commitment to integrity.
- Facility Maintenance: Monitor the lobby and common areas to ensure they are clean, organized, and visually appealing.
- Problem Solving: Assist guests with local recommendations and resolve minor issues with a positive attitude.
Qualifications
- Age Requirement: Must be at least 16 years old.
- Education: Currently enrolled in High School or a recent graduate.
- Communication: Excellent verbal communication skills with the ability to interact with people from all backgrounds.
- Attitude: A friendly, outgoing, and professional demeanor.
- Availability: Ability to work flexible hours, including evenings, weekends, and holidays.
- Computer Skills: Basic proficiency with computers and the ability to learn our booking system quickly.
- Reliability: Punctual and dependable with a strong work ethic.