Job Description
Welcome to The Sterling Hotel, Portland's premier hospitality destination. We are currently seeking energetic and reliable teens to join our team as Front Desk Agents. This is an exceptional opportunity for high school students to gain professional experience in a dynamic, customer-service-driven environment while enjoying flexible scheduling that accommodates your academic schedule.
At The Sterling, we pride ourselves on providing world-class service to every guest. We are looking for friendly individuals who are eager to learn, communicate effectively, and contribute to a positive workplace culture. Join us and start building your career in the heart of the Rose City.
Responsibilities
- Warmly greet guests and visitors upon arrival, ensuring a professional and welcoming first impression.
- Manage the front desk operations, including check-ins, check-outs, and processing reservations accurately.
- Answer incoming phone calls and route them appropriately or take detailed messages.
- Assist with mail, packages, and general administrative tasks to keep the office running smoothly.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Provide local directions and recommendations to guests to enhance their stay experience.
- Collaborate with the housekeeping and maintenance teams to address guest requests promptly.
Qualifications
- Must be at least 16 years of age.
- Excellent verbal communication skills with a friendly and outgoing demeanor.
- Basic computer literacy and comfort using tablets or POS systems.
- Ability to stand for extended periods and perform light physical tasks.
- Reliable transportation to and from the workplace.
- Strong attention to detail and problem-solving abilities.
- Willingness to work a varied schedule including weekends and evenings.