Job Description
Are you a motivated high school student looking for a prestigious part-time job in the heart of Washington, DC?
The Madison Hotel invites enthusiastic teens to join our award-winning team as a Guest Services Associate. Located in the vibrant Georgetown neighborhood, we pride ourselves on exceptional hospitality and creating memorable experiences for our guests. This is a fantastic opportunity for teenagers to build a professional resume while enjoying a fun, dynamic work environment.
Why Choose The Madison Hotel?
- Competitive Pay: Earn $16.00 - $20.00 per hour.
- Student Friendly: Flexible scheduling designed to fit around your class schedule.
- Training: Comprehensive on-the-job training in customer service and hotel operations.
- Perks: Employee dining discounts, uniforms provided, and a great team culture.
Join us in creating the warm, welcoming atmosphere that keeps our guests returning to Georgetown year after year.
Responsibilities
- Greet guests warmly and professionally at the front desk, providing accurate information regarding hotel services and local DC attractions.
- Check guests in and out efficiently using our Property Management System (PMS).
- Answer incoming phone calls with a polite and helpful tone, transferring messages or directing calls as needed.
- Manage the front desk area to ensure it remains organized, clean, and presentable at all times.
- Handle cash transactions, process credit cards, and balance daily cash drawers accurately.
- Assist with mail delivery and package handling for guests and staff.
- Support the Front Office Manager with special requests and administrative tasks.
Qualifications
- Must be at least 16 years of age.
- Currently enrolled in high school or a recent high school graduate.
- Strong verbal communication skills and a friendly, outgoing personality.
- Basic computer literacy and ability to learn new software quickly.
- Must be reliable, punctual, and able to work weekends and holidays.
- Ability to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).