Job Description
Join the legendary service team at The St. Regis San Francisco. We are seeking a dedicated Part-Time Guest Services Associate to deliver the iconic St. Regis experience. If you thrive in a fast-paced, luxury environment and enjoy creating memorable moments for travelers, we want to hear from you.
As a key member of our front-of-house team, you will play a pivotal role in ensuring our guests feel welcomed and valued from the moment they arrive. This position offers a unique opportunity to work flexible shift work within a world-class hotel setting.
Responsibilities
- Execute warm and professional greetings for arriving guests, ensuring a seamless check-in and check-out process.
- Manage incoming phone inquiries and email correspondence with poise and efficiency.
- Assist guests with luggage, directions, and local recommendations to enhance their stay.
- Maintain the pristine condition of the lobby, reception area, and common spaces.
- Process payments accurately and handle cash handling procedures with strict adherence to security protocols.
- Collaborate with housekeeping and culinary teams to address guest needs promptly.
- Uphold the hotel’s brand standards regarding grooming, appearance, and conduct.
Qualifications
- High school diploma or equivalent; experience in hospitality or luxury retail is preferred.
- Excellent verbal communication skills and a warm, welcoming demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency in MS Office and hotel management software (preferred).
- Strong problem-solving abilities and a proactive approach to customer service.
- Must be available to stand for extended periods and lift moderate luggage.