Job Description
Join our dynamic team at Urban Oasis Hotel as a Front Desk Agent! Perfect for teens seeking hands-on customer service experience in Fort Worth's vibrant hospitality scene. Enjoy flexible scheduling, mentorship from industry professionals, and a fun, fast-paced environment where your energy and enthusiasm make a real difference. Build your resume while providing exceptional guest experiences!
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservation systems and handle guest inquiries via phone/email
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards while maintaining a clean, organized lobby
- Resolve guest concerns promptly and escalate when necessary
- Assist with basic administrative tasks (filing, data entry)
Qualifications
- Must be 16+ years old (valid work permit required)
- Exceptional customer service mindset and communication skills
- Basic computer proficiency (reservation systems, MS Office)
- Ability to multitask in a busy, high-energy environment
- Strong attention to detail and organizational skills
- Positive attitude and willingness to learn quickly
- Reliable transportation to downtown Fort Worth location