Job Description
Join our dynamic team at Coastal Hospitality Group and kickstart your career in the hospitality industry! We're seeking enthusiastic teens to serve as Front Desk Agents at our vibrant Long Beach location. This is a fantastic opportunity to gain real-world customer service experience while enjoying a fun, flexible work environment. You'll be the first point of contact for our guests, ensuring exceptional service and creating memorable experiences. Perfect for students looking to build their resume, develop communication skills, and earn competitive wages. No prior experience required – we provide comprehensive training!
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations and room assignments accurately
- Answer phones and respond to guest inquiries promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest issues with professionalism and empathy
- Maintain a clean and organized front desk area
- Upsell hotel services and amenities
Qualifications
- Must be between 16-19 years old
- High school student or recent graduate
- Outstanding communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced setting
- Strong problem-solving abilities
- Positive attitude and team player mentality
- Flexible availability including weekends and holidays