Job Description
Join our award-winning team at The Grand Hotel Washington DC, where hospitality meets history in the heart of the nation's capital. We're seeking passionate individuals to kickstart their careers in luxury hospitality as Front Desk Agents. No prior experience required – we provide comprehensive training! Enjoy competitive benefits, growth opportunities, and work in an iconic setting near the National Mall and monuments.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Process payments accurately and maintain secure financial transaction records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Utilize property management software (Opera) efficiently
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and genuine passion for service excellence
- Flexibility to work evenings, weekends, and holidays
- Must be authorized to work in the United States