Job Description
Join our award-winning hospitality team at Mountain View Hotel & Resort in the heart of Colorado Springs! We're urgently seeking passionate individuals to deliver exceptional guest experiences at our premier downtown location. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of America's most vibrant travel destinations. Immediate openings available!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservation systems and optimize room assignments for maximum occupancy
- Handle guest inquiries and resolve complaints promptly with professionalism
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain pristine lobby area and ensure high cleanliness standards
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Strong problem-solving and conflict resolution abilities
- Excellent communication and multitasking skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Colorado driver's license may be required for shuttle services