Job Description
Join our award-winning luxury hotel in the heart of Los Angeles as a Lead Hotel Concierge. We're seeking a hospitality professional with exceptional service skills to create unforgettable guest experiences. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our premium hotel chain.
At Grand Pacific Hotels, we pride ourselves on delivering world-class service. As our Lead Concierge, you'll be the face of our establishment, anticipating guest needs and crafting memorable stays. We offer a dynamic work environment, continuous training, and a commitment to your professional development.
Responsibilities
- Deliver exceptional guest service with proactive problem-solving and personalized recommendations
- Coordinate with all hotel departments to ensure seamless guest experiences
- Manage VIP guest requests, including reservations, transportation, and exclusive experiences
- Maintain comprehensive knowledge of local attractions, events, and cultural offerings
- Train and mentor junior concierge staff on service standards and operational procedures
- Utilize property management systems to track guest preferences and special requests
- Collaborate with sales team to support group bookings and corporate events
Qualifications
- Minimum 3 years luxury hotel concierge experience in high-volume properties
- Proven ability to manage complex guest requests and high-pressure situations
- Extensive knowledge of Los Angeles attractions, dining, and entertainment scene
- Exceptional communication and interpersonal skills with multilingual abilities preferred
- Proficiency in Opera or other property management systems
- Valid California driver's license with clean driving record
- Ability to work flexible schedules including nights, weekends, and holidays