Job Description
Join our award-winning team at Miami Grand Hotel! We're urgently seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of Miami's vibrant tourism scene. This is your opportunity to shine in a fast-paced luxury environment while advancing your hospitality career. Immediate start available!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room allocation
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for luxury guest experiences
Qualifications
- 1+ years hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (Opera preferred)
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (if driving hotel vehicles)
- Flexible availability including nights/weekends