Job Description
Join our award-winning team at Grand Mesa Hotel and become the heart of our guest experience! We're urgently seeking passionate hospitality professionals to deliver exceptional service in our vibrant downtown Mesa location. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, creating memorable stays through personalized attention and seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic luxury environment. Apply today and start your journey in hospitality excellence!
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accuracy
- Manage reservations, room assignments, and special requests
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Execute emergency procedures and maintain security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hospitality industry standards
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required