Job Description
Join our award-winning team at Grand Plaza Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Sacramento. As the first point of contact, you'll embody our commitment to luxury hospitality while managing seamless check-in/check-out processes, resolving guest inquiries, and coordinating with departments to ensure flawless stays. This is your opportunity to shine in a dynamic environment with competitive compensation and career growth.
Why Work With Us? Comprehensive benefits package, employee discounts, and ongoing training programs. Apply today and become part of Sacramento's premier hospitality destination!
Responsibilities
- Provide warm, personalized check-in/check-out experiences for all guests
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and F&B teams
- Maintain accurate guest records and confidentiality standards
- Process payments and manage cash handling procedures
- Act as local tourism ambassador with destination knowledge
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (for airport runs)
- Flexible availability including nights/weekends/holidays
- Basic computer literacy and data entry skills
- Positive attitude with professional appearance