Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're urgently hiring passionate individuals to deliver exceptional guest experiences in the heart of Seattle. This shift-based role offers competitive pay, growth opportunities, and a dynamic work environment. If you thrive in hospitality and want to make a difference, apply today!
Responsibilities
- Handle guest check-ins/checkouts with efficiency and accuracy
- Manage reservations and room assignments using property management systems
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform shift duties including opening/closing procedures
- Assist with valet services and concierge requests
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with reservation software and MS Office
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent required
- Valid Washington State driver's license
- Basic first aid/CPR certification preferred