Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Oklahoma City. This high-impact role combines hospitality excellence with operational precision in a dynamic environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Ohio's thriving hospitality sector. Apply today and become the face of our premium hotel experience!
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries, complaints, and special requests proactively
- Process reservations and room assignments efficiently using hotel software
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
- Assist with emergency protocols and safety procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic mathematical aptitude for financial transactions
- Valid Ohio driver's license (if required for local errands)
- Flexible availability including weekends and holidays
- High school diploma or equivalent required