Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in Baltimore's vibrant downtown. This immediate hire position offers competitive pay, flexible shift work, and career growth opportunities in the heart of Maryland's hospitality scene.
Responsibilities
- Check-in/out guests efficiently while maintaining accurate records
- Manage reservations and room assignments using property management systems
- Resolve guest inquiries and concerns with prompt, personalized solutions
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service excellence
- Monitor lobby activities to ensure safety and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Flexible availability for day/night/weekend shifts
- Basic knowledge of Baltimore attractions and transportation
- Valid driver's license and reliable transportation