Job Description
Are you the face of the hotel? We are urgently hiring a Front Desk Agent to join our dynamic team in the heart of Baltimore. If you thrive in a fast-paced environment and excel at providing world-class customer service, we want to meet you.
We are seeking a dedicated professional to manage guest check-ins and check-outs, handle inquiries, and ensure a seamless stay for our visitors. This is an excellent opportunity for those looking for urgent hiring positions in the hospitality sector with competitive pay and growth potential.
Why Join Us?
- Competitive hourly wage of $18.00 - $22.00.
- Comprehensive benefits package including health, dental, and vision.
- Employee discounts on hotel stays and dining.
- Opportunity for career advancement within the hospitality industry.
- A supportive and professional work environment.
Don't miss this chance to advance your career in one of the most exciting cities in the US. Apply today!
Responsibilities
- Check guests in and out efficiently, verifying identity and payment details.
- Answer incoming phone calls and emails promptly, responding to inquiries regarding reservations, amenities, and local attractions.
- Handle guest complaints and issues with a focus on resolution and guest satisfaction.
- Maintain a clean, welcoming, and organized front desk and lobby area at all times.
- Process payments accurately using the property management system (PMS).
- Assist with concierge services, including recommending local restaurants and transportation options.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for check-in.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred.
- Strong communication and interpersonal skills with a friendly and professional demeanor.
- Proficiency in using computer software, specifically Property Management Systems (PMS).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic math skills for accurate cash handling and billing.
- CPR and First Aid certification is a plus.
- Bilingual candidates are highly encouraged to apply.