Job Description
Join our award-winning team as a Front Desk Agent in Houston's vibrant hospitality scene! We're seeking dynamic individuals to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable stays.
Our luxury hotel offers competitive compensation, comprehensive benefits, and career growth opportunities. Enjoy flexible weekend schedules while being part of a team that consistently exceeds guest expectations.
Responsibilities
- Efficiently manage guest check-ins/checkouts using property management systems
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments, maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance departments for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Resolve guest complaints promptly and escalate complex issues appropriately
- Maintain clean, organized front desk area and lobby presentation
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Houston attractions and transportation
- Professional appearance and positive demeanor