Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences across our premium properties in New York, NY and Florida. This shift-based role offers competitive pay, career advancement, and the chance to be part of a dynamic team dedicated to excellence.
As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, ensuring seamless arrivals, personalized service, and flawless departures. If you thrive in fast-paced environments and possess a passion for creating memorable moments, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, inquiries, and special requests with exceptional customer service
- Process payments, maintain accurate financial records, and manage billing discrepancies
- Coordinate with housekeeping, maintenance, and concierge teams to ensure operational excellence
- Utilize property management systems (PMS) to update guest information and availability
- Uphold brand standards through professional appearance and service protocols
Qualifications
- Minimum 1 year experience in front desk or customer service role within hospitality
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Fluency in English; multilingual abilities a strong advantage