Job Description
Join Our Award-Winning Team at Memphis Grand Hotel!
We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Memphis. As the first point of contact, you'll embody our commitment to Southern hospitality while managing all front desk operations with precision and warmth. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in one of Tennessee's premier hospitality destinations.
Why Work With Us?
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays nationwide
- Employee dining discounts
- Tuition assistance programs
Responsibilities
- Check in/out guests efficiently using PMS systems
- Process payments and manage cash drawer operations
- Handle guest inquiries with exceptional problem-solving skills
- Coordinate housekeeping and maintenance requests
- Manage reservations and booking modifications
- Uphold brand standards through meticulous attention to detail
- Collaborate with concierge and valet services
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends
- Valid Tennessee driver's license preferred
- Basic knowledge of Memphis attractions and events