Job Description
Join our award-winning luxury hotel in the heart of Arlington, VA! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our brand's elegance while managing check-ins, reservations, and guest inquiries with precision. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic hospitality environment.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and optimize room occupancy rates
- Resolve guest complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling techniques for premium services
Qualifications
- 2+ years hotel front desk experience preferred
- Proficiency in property management systems (Opera/Marriott)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Flexible availability including nights/weekends
- Valid Virginia hospitality certification (or willingness to obtain)