Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Fort Worth! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury downtown property. This is your chance to grow your career in one of Texas' most vibrant cities with competitive compensation and comprehensive benefits.
Why Work With Us?
- Comprehensive health insurance package
- 401(k) with employer match
- Complimentary hotel stays nationwide
- Professional development programs
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and modify bookings as needed
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to maximize revenue
- Maintain cleanliness and organization of front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Fort Worth attractions and transportation
- High school diploma or equivalent required
- Valid Texas driver's license preferred