Job Description
Join our award-winning hospitality team at the Metropolitan Grand Hotel in the heart of Washington DC! We're urgently seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. This is your opportunity to shine in a fast-paced luxury environment while advancing your hospitality career. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown location near iconic landmarks. Apply today and become part of our legacy of excellence!
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera property management system
- Manage room reservations, upgrades, and special requests with precision
- Resolve guest inquiries and complaints promptly with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, concierge, and maintenance teams
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain a clean, organized, and welcoming lobby environment
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a high-pressure environment
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Washington DC attractions and transportation
- High school diploma or equivalent; hospitality certification a plus