Job Description
Are you a vibrant people person looking for a rewarding weekend role? The Grand Palm Resort & Spa is seeking a dynamic and professional Front Desk Agent to join our award-winning hospitality team in Miami. Immerse yourself in the energetic atmosphere of South Beach while providing exceptional guest experiences. We pride ourselves on our warm hospitality and are looking for an individual who can uphold our standards of excellence.
Why Join Us?
- Competitive hourly pay ($18 - $22).
- Flexible weekend schedules.
- Opportunities for growth within a top-tier property.
- Employee discount on dining and amenities.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression and setting the tone for their stay.
- Manage the check-in and check-out process efficiently using our property management system (PMS).
- Handle incoming phone calls and emails with professionalism, answering inquiries and resolving issues promptly.
- Resolve guest complaints and special requests immediately to ensure 100% guest satisfaction.
- Monitor the lobby and common areas to ensure cleanliness, safety, and order at all times.
- Process payments and handle cash transactions accurately and securely.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus.
- Must be available to work weekends (Saturday and Sunday) as required.
- Strong interpersonal and communication skills with a professional demeanor.
- Ability to multitask in a fast-paced, high-volume environment.
- Basic computer proficiency and familiarity with reservation software.
- Flexibility to work various shifts as needed.