Job Description
Join our dynamic hospitality team at Grand Plaza Hotel! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of Seattle. This shift-based role offers immediate opportunities for career growth in a luxury environment. If you thrive in fast-paced settings and excel at creating memorable stays, apply now!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Collaborate with housekeeping and maintenance teams
- Maintain accurate records in property management systems
- Process payments and manage cash handling procedures
- Provide local recommendations to enhance guest experiences
Qualifications
- Previous front desk or hospitality experience required
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality degree preferred
- Strong attention to detail and multitasking abilities
- Valid Washington State alcohol service permit (if applicable)