Job Description
We are currently conducting an urgent hiring drive for a highly motivated Front Desk Agent to join our prestigious hotel team in Atlanta, GA. If you are passionate about hospitality and excel in a fast-paced environment, this is your chance to advance your career with us.
As the first point of contact for our guests, you will play a crucial role in creating a welcoming and memorable experience. We offer a competitive compensation package, employee discounts, and a dynamic work atmosphere.
Responsibilities
- Perform efficient check-ins and check-outs for guests using the hotel Property Management System (PMS).
- Answer incoming calls, emails, and inquiries promptly with a professional and friendly tone.
- Resolve guest complaints and issues immediately to ensure high levels of guest satisfaction.
- Process payments, handle cash transactions, and balance daily receipts accurately.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Cross-train with other departments to support hotel operations during peak hours.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Professional appearance and a positive attitude toward guests and colleagues.
- Basic math skills for cash handling and billing.