Job Description
Join our award-winning team at Metropolitan Hotels Group as an immediate-hire Hotel Shift Supervisor in the heart of Seattle! We're seeking dynamic hospitality professionals to manage overnight and weekend shifts at our downtown property. This role offers competitive pay, comprehensive benefits, and rapid advancement opportunities for motivated individuals ready to excel in fast-paced hotel operations.
Responsibilities
- Oversee all front desk operations during assigned shifts
- Manage staff scheduling and performance
- Handle guest complaints and service recovery
- Process reservations and room assignments
- Coordinate with housekeeping and maintenance departments
- Implement safety and security protocols
- Train new team members on hotel systems
Qualifications
- 2+ years hotel supervisory experience
- Flexible availability including nights/weekends
- Strong conflict resolution skills
- Proficiency in hotel management software
- Valid Washington state food handler's card
- Ability to work standing for 8+ hours
- High school diploma or equivalent required