Job Description
Welcome to The Grand Portland Hotel, a beacon of luxury and hospitality in the heart of Oregon. We are currently seeking a detail-oriented and experienced Executive Housekeeper to oversee our daily operations and ensure our guests enjoy pristine surroundings.
As part of our dedicated team, you will play a pivotal role in maintaining the highest standards of cleanliness and guest satisfaction. If you have a passion for service excellence and leadership, we want to hear from you.
Responsibilities
- Oversee the daily operations of the housekeeping department, including staff scheduling and performance management.
- Conduct regular inspections of guest rooms and public areas to ensure adherence to luxury standards.
- Manage inventory levels of cleaning supplies and linens to prevent shortages and waste.
- Address and resolve guest complaints regarding cleanliness or service promptly and professionally.
- Train and mentor new housekeeping staff to ensure consistency in service delivery.
- Maintain strict compliance with health, safety, and sanitation regulations.
Qualifications
- Minimum of 3 years of experience in a supervisory role within the hospitality industry.
- Strong knowledge of housekeeping procedures, chemical handling, and safety protocols.
- Excellent leadership and communication skills with the ability to motivate a diverse team.
- High attention to detail and a commitment to quality workmanship.
- Ability to work flexible shifts, including weekends and holidays, to meet business demands.