Job Description
Are you a people person with a passion for hospitality? We are urgently hiring a dedicated Front Desk Agent to join our dynamic team in the heart of Charlotte, NC.
We are looking for a motivated individual to be the face of our hotel, ensuring every guest feels welcomed and valued. If you thrive in a fast-paced environment and have excellent communication skills, we want to meet you!
Why Join Us?
- Competitive hourly wage and benefits package.
- Opportunities for career advancement within the hospitality industry.
- Employee discounts on dining and stays.
We are committed to excellence and are looking for team members who share our vision.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
- Answer incoming calls and emails promptly, directing inquiries to the appropriate departments.
- Handle cash handling, credit card transactions, and resolve billing inquiries accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Process and store guest information securely in our Property Management System (PMS).
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or hospitality role is preferred but not required (training provided).
- Strong interpersonal and communication skills with a friendly demeanor.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Must be able to stand for extended periods and lift moderate amounts of weight.
- Clean background check and proof of eligibility to work in the US.