Job Description
Are you seeking a rewarding career in the heart of Boston? The Boston Harbor Hotel is currently hiring passionate individuals to join our dynamic hospitality team. We are offering immediate hire opportunities for Front Desk Agents who are ready to start their journey in the industry.
Don't worry if you lack formal experience—we provide comprehensive on-the-job training and mentorship to help you succeed. If you have a friendly demeanor, a strong work ethic, and a desire to provide exceptional guest experiences, we want to hear from you.
Join us and become part of a team that sets the standard for luxury hospitality in New England.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure, ensuring a positive first impression.
- Guest Services: Handle guest inquiries, check-ins, check-outs, and requests efficiently using the hotel management system.
- Problem Resolution: Address guest complaints and concerns promptly and courteously, escalating issues to management when necessary to ensure satisfaction.
- Area Maintenance: Maintain the cleanliness and organization of the front desk, lobby, and common areas to uphold our high standards of excellence.
- Communication: Collaborate effectively with housekeeping, maintenance, and dining staff to ensure seamless operations.
- Administrative Tasks: Process payments accurately and maintain daily logs and reports as required.
Qualifications
- Education: High school diploma or GED is preferred but not mandatory.
- Experience: No prior hospitality experience is required; we value attitude and willingness to learn over past history.
- Skills: Strong verbal communication skills and a professional phone manner.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Computer Literacy: Basic computer proficiency and typing skills are a plus.
- Physical Requirements: Ability to stand for extended periods and lift light objects (up to 25 lbs).