Job Description
We are seeking a dynamic Front Desk Agent to join our award-winning team in the heart of Atlanta. As a key member of our guest services team, you will be the first point of contact for our guests, setting the tone for a memorable stay. We offer a competitive salary, comprehensive benefits, and a vibrant work culture.
Why Join Us?
- Competitive hourly rate: $18.00 - $22.00
- Comprehensive health, dental, and vision insurance
- Employee discounts on dining and amenities
- Opportunities for career advancement within the group
Responsibilities
- Execute efficient and friendly guest check-in and check-out procedures using property management systems.
- Respond to guest inquiries via phone, email, and in-person in a timely and professional manner.
- Maintain the lobby area to ensure a welcoming and pristine environment at all times.
- Handle cash transactions and reconcile daily reports accurately.
- Assist with concierge services and local recommendations to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to address guest requests promptly.
Qualifications
- Minimum of 1 year of experience in front desk operations or a related hospitality role.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Proficiency in Microsoft Office Suite and hotel property management software.
- Ability to work flexible shifts, including weekends and holidays.
- A professional appearance and a positive, energetic attitude.