Job Description
Join our award-winning luxury hotel in the heart of downtown Dallas as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences. This is your chance to be the first point of contact for discerning travelers while working in a dynamic environment with growth opportunities. Our team thrives on hospitality excellence, and we offer competitive benefits including health insurance, paid time off, and career advancement programs. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining a warm and welcoming demeanor
- Manage reservations using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and accurately maintain guest folios
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities, dining options, and local attractions
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Dallas attractions and transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred