Job Description
Are you a friendly face looking for an exciting opportunity in Fresno, CA? We are urgently hiring a dedicated Front Desk Agent to join our dynamic team at the premier Fresno Hospitality Group.
At Fresno Hospitality Group, we pride ourselves on providing exceptional guest experiences. As our new Front Desk Agent, you will be the first point of contact for our visitors, setting the tone for their entire stay. This is a fantastic opportunity for someone who thrives in a fast-paced environment and loves to help people. We are looking for individuals who are reliable, professional, and eager to learn.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Flexible Scheduling: Work-life balance is important to us.
- Employee Benefits: Discounts on accommodations and meals.
- Professional Growth: Clear pathways for advancement within the hospitality industry.
Job Summary:
We are seeking a professional Receptionist to manage the front desk operations efficiently. If you have a background in customer service and a knack for problem-solving, we want to hear from you immediately.
Responsibilities
- Greet and welcome guests warmly and professionally upon arrival.
- Check guests in and out efficiently using property management software.
- Answer incoming phone calls, manage emails, and direct inquiries to the appropriate departments.
- Handle mail, packages, and general correspondence with care.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions accurately.
- Assist with guest requests, such as restaurant recommendations or wake-up calls.
Qualifications
- Previous experience as a Receptionist, Front Desk Agent, or Guest Services Agent is preferred but not always required for the right candidate.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems (e.g., Opera, StayNTouch).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Professional appearance and a positive attitude.
- High school diploma or equivalent (GED) required.