Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Los Angeles! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in our luxury 5-star property. This full-time role offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities. If you thrive in fast-paced environments and possess a genuine love for customer service, apply today to become part of our dynamic team!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as primary information resource for local attractions and services
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license preferred
- Fluency in English; Spanish highly desirable