Job Description
Join our dynamic team at Grand Horizon Hotels as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Miami. This shift-based role offers competitive pay, career growth opportunities, and the chance to be part of a luxury hospitality brand. If you thrive in fast-paced environments and possess exceptional customer service skills, we want to hear from you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage room assignments and special requests with precision
- Process payments and handle billing inquiries
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints promptly and professionally
- Uphold brand standards through exceptional service delivery
- Maintain security protocols for guest safety
Qualifications
- High school diploma or equivalent required
- 1+ years of hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Miami area attractions and services
- Professional appearance and positive demeanor
- Valid Florida driver's license preferred