Job Description
Are you the welcoming face that makes a first impression last a lifetime? Capital City Hospitality is seeking a dynamic Front Desk Agent to join our team in the heart of Sacramento.
We are dedicated to providing exceptional hospitality experiences. In this role, you will serve as the primary point of contact for our guests, ensuring their stay is comfortable, memorable, and seamless. If you possess a passion for service, thrive in a fast-paced environment, and want to grow your career in the hospitality industry, we invite you to apply.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00)
- Comprehensive health, dental, and vision insurance
- Employee discounts on dining and hotel stays
- Opportunities for career advancement within the group
Responsibilities
- Greet guests warmly and professionally upon arrival, ensuring a positive first impression and smooth check-in process.
- Manage daily front desk operations, including answering phones, responding to emails, and processing reservations accurately.
- Handle guest inquiries, complaints, and special requests with patience, empathy, and a solution-oriented approach.
- Maintain the cleanliness and organization of the reception area, lobby, and common spaces.
- Collaborate with housekeeping and maintenance teams to ensure all guest rooms are ready for occupancy.
- Process payments, manage cash drawers, and ensure all financial transactions are recorded correctly.
- Assist in administrative duties such as filing, data entry, and updating guest profiles in the Property Management System (PMS).
Qualifications
- High school diploma or equivalent required; hospitality or customer service certification is a plus.
- Previous experience in a hotel front desk or reception role preferred but not required for highly motivated candidates.
- Proficiency in Microsoft Office Suite and familiarity with Property Management Systems (PMS) such as Opera or StayNTouch.
- Excellent verbal and written communication skills with a focus on professionalism and courtesy.
- Strong problem-solving abilities and the ability to multitask in a fast-paced environment.
- Flexibility to work varying shifts, including weekends, holidays, and evenings as needed.