Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Minneapolis! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown hotel. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities. Apply today and become part of a dynamic hospitality family!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with empathy and proactive solutions
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain pristine front desk area and lobby appearance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Minneapolis area preferred