Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our prestigious team in Nashville. As the face of the Grand Hyatt Nashville, you will provide exceptional service to our guests, ensuring their stay is memorable from check-in to check-out.
Why Join Us?
• Competitive pay and benefits package.
• Opportunities for career growth within the Marriott International network.
• A vibrant work environment in the heart of Music City.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for guests.
- Manage incoming calls, emails, and correspondence with professionalism.
- Handle guest inquiries, complaints, and special requests promptly.
- Maintain a clean and organized front desk and lobby area.
- Assist in the security of the hotel premises and guest safety.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Previous experience in a front desk or hospitality role is preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and hotel management software.
- A friendly, outgoing personality with a strong focus on customer service.
- Ability to work flexible hours, including weekends and holidays.