Job Description
The Opportunity: We are seeking a charismatic and detail-oriented Front Desk Agent to join our elite hospitality team in Nashville, TN. If you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences, we want to meet you.
As part of our Hotel Staff Needed initiative, we offer a competitive compensation package, comprehensive benefits, and a vibrant work culture in the heart of Music City.
Why Join Us?
- Competitive hourly wage ($16.00 - $22.00).
- Health, dental, and vision insurance.
- Employee discounts on hotel stays and local attractions.
- Career advancement opportunities within the hotel group.
Responsibilities
- Check guests in and out efficiently using hotel property management software (PMS).
- Provide warm, professional, and accurate information regarding hotel amenities, local attractions, and services.
- Handle all incoming phone calls and manage the switchboard with a focus on customer satisfaction.
- Process payments, including credit cards and cash, ensuring accuracy and compliance with financial policies.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Resolve guest inquiries and complaints promptly to ensure a memorable stay.
- Assist with special requests, such as wake-up calls, room service, and valet coordination.
Qualifications
- High school diploma or GED required; hospitality or customer service certification is a plus.
- Minimum of 1 year of experience in a front desk or reception role preferred.
- Strong verbal communication skills with a professional and welcoming phone manner.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, StayNTouch).
- Ability to stand for extended periods and lift light furniture or boxes (up to 25 lbs).
- Flexibility to work varying shifts, including weekends, holidays, and evenings.
- A valid driver's license and reliable transportation.