Job Description
Join our award-winning luxury resort in downtown Tampa as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during our peak season. This role requires weekend and evening shifts with competitive compensation, comprehensive benefits, and rapid advancement opportunities. If you thrive in fast-paced environments and take pride in flawless service, apply today to become part of our dynamic hospitality family!
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accurate records
- Resolve guest inquiries and complaints with empathy and professionalism
- Process payments, manage room assignments, and coordinate with housekeeping
- Upsell resort amenities and services to enhance guest experiences
- Maintain a pristine front desk appearance and organize key systems
- Collaborate with concierge and valet teams for seamless operations
- Execute emergency procedures and security protocols as needed
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Ability to stand for extended periods and lift 25 lbs
- Valid Florida driver's license with clean record
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent required