Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in vibrant Tampa, FL! We're urgently seeking passionate professionals to deliver exceptional guest experiences. This full-time role offers competitive pay, flexible shift schedules, and career growth opportunities in the heart of Florida's hospitality scene. If you thrive in fast-paced environments and excel at creating memorable stays, apply today!
Responsibilities
- Efficiently check guests in/out while maintaining accurate records
- Manage reservations and room assignments using Opera PMS
- Resolve guest inquiries with empathy and problem-solving skills
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through attentive service
- Handle emergency situations per hotel protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio)
- Flexible availability for evenings, weekends, and holidays
- Exceptional communication and conflict resolution abilities
- Basic math skills for financial transactions
- Valid Florida driver's license preferred
- Ability to stand for extended periods