Job Description
Join Our Elite Hospitality Team in New York City
We are currently seeking a dynamic and customer-focused Front Desk Agent to join our award-winning team. This is an urgent hiring opportunity for a dedicated professional ready to thrive in the heart of Manhattan. If you possess a passion for guest satisfaction and a knack for problem-solving, we want to meet you.
Why Work With Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Comprehensive Benefits: Medical, dental, and vision insurance available.
- Employee Discounts: Enjoy exclusive rates at our partner hotels and restaurants.
- Growth Opportunities: Clear pathways to management roles within our global brand.
- Flexible Scheduling: We understand the busy NYC lifestyle and offer shift flexibility.
Don't miss this chance to elevate your career in one of the world's most exciting cities.
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and departure, ensuring a welcoming and memorable experience.
- Check-In/Out: Efficiently manage registration processes, verify identities, and process payments using hotel Property Management Systems (PMS).
- Communication: Handle incoming calls and emails professionally, directing inquiries to the appropriate department or providing information.
- Problem Solving: Address guest complaints, requests, and emergencies promptly and with a solution-oriented mindset.
- Security & Safety: Monitor the front desk area to ensure the safety of guests and property, and enforce hotel policies.
- Operations Support: Assist in maintaining lobby cleanliness and coordinating with housekeeping and maintenance teams.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred.
- Communication: Excellent verbal and written English skills; ability to interact politely with diverse guests.
- Technology: Proficiency in Microsoft Office and familiarity with hotel management software (e.g., Opera, StayNTouch).
- Availability: Must be available to work flexible shifts, including weekends, nights, and holidays.
- Education: High school diploma or equivalent required.