Job Description
Join our award-winning hospitality team as a Weekend Front Desk Agent at Grandview Hotels Seattle! We're seeking charismatic professionals to create memorable guest experiences during our busiest weekend shifts. Enjoy competitive pay, premium benefits, and a dynamic work environment in the heart of Emerald City. Perfect for hospitality enthusiasts seeking weekend flexibility with career growth opportunities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest complaints and resolve issues proactively using de-escalation techniques
- Maintain accurate guest records and property management systems
- Upsell hotel amenities and local attractions to enhance guest stays
- Collaborate with security team to ensure guest safety and property security
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Washington state hospitality alcohol service certification
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent required