Job Description
Are you looking for a rewarding career in hospitality? The Grand Pacific Hotel is currently hiring energetic Front Desk Agents to join our award-winning team. We are proud to offer a unique opportunity for individuals with no prior experience to launch their career in the hotel industry.
We provide comprehensive paid training and a supportive environment where your growth is our priority. If you have a great attitude, a willingness to learn, and a passion for helping others, we want to meet you.
Join us in creating unforgettable guest experiences while enjoying a competitive benefits package and a vibrant work culture.
Responsibilities
- Guest Welcome: Greet guests warmly upon arrival and departure, ensuring a professional and welcoming atmosphere at all times.
- Check-In/Out: Efficiently manage the registration process, verifying guest identities and processing payments using our property management system.
- Communication: Answer incoming phone calls and emails promptly, responding to inquiries regarding room availability, local attractions, and hotel services.
- Problem Resolution: Handle guest complaints or issues with patience and empathy, escalating complex matters to management when necessary.
- Operations Support: Assist with concierge services, coordinate with housekeeping to ensure rooms are ready, and manage key control procedures.
- Team Collaboration: Work closely with housekeeping, maintenance, and culinary teams to ensure the smooth operation of the hotel.
Qualifications
- Availability: Must be available to work flexible shifts, including weekends, evenings, and holidays.
- Education: High school diploma or equivalent required; a degree in Hospitality is a plus but not mandatory.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Skills: Basic computer literacy and the ability to learn new software quickly.
- Physical Requirements: Ability to stand for extended periods, lift moderate weights, and move around the property efficiently.
- Age Requirement: Must be at least 18 years old.