Job Description
Join our award-winning hospitality team at the heart of downtown Chicago! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences at our luxury boutique hotel. This is your chance to be the first point of contact for international travelers and business professionals while building a rewarding career in hospitality. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance and career advancement opportunities.
Responsibilities
- Check in/out guests efficiently with warm professionalism and attention to detail
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and coordinate with housekeeping/management teams
- Process payments, handle cash transactions, and maintain accurate financial records
- Provide local recommendations and assist with concierge services
- Uphold brand standards through consistent service excellence
- Collaborate with security team during emergency situations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license preferred
- High school diploma or equivalent required
- Fluency in English and Spanish highly valued