Job Description
Join our award-winning Nashville hotel team as a Front Desk Agent and be the first face of Music City's hospitality revolution! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our luxury downtown property. This is your chance to grow with a leading hospitality brand while enjoying competitive compensation, comprehensive benefits, and unparalleled career development opportunities.
What We Offer:
- Competitive hourly wage + performance bonuses
- Health/dental/vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Career advancement programs
Responsibilities
- Deliver exceptional guest check-in/out experiences with personalized service
- Manage room reservations using Opera PMS system
- Handle guest inquiries and resolve complaints with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and guest confidentiality
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Tennessee driver's license (if required for duties)
- High school diploma or equivalent
- Tennessee alcohol service certification (if applicable)
- Fluent in English; Spanish proficiency a plus