Job Description
Join our award-winning team at Harborview Hospitality Group as a Front Desk Agent! We're urgently seeking dynamic individuals to deliver exceptional guest experiences at our premier San Diego location. This full-time, shift-based role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you thrive in fast-paced environments and possess exceptional customer service skills, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel services, rooms, and amenities to maximize revenue
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or hotel front desk
- Proficiency with PMS systems (e.g., Opera, RainMaker)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- Valid California driver's license (if required for shuttle duties)