Job Description
Join our award-winning hospitality team at Pacific Gateway Hotel Group as a Front Desk Agent in sunny San Diego! We're urgently seeking dynamic professionals to deliver exceptional guest experiences at our waterfront property. This is your chance to grow in a supportive environment with competitive benefits, career advancement opportunities, and the chance to work in one of America's most vibrant cities. Immediate start dates available!
Responsibilities
- Provide exceptional check-in/check-out services and resolve guest inquiries promptly
- Manage reservation systems, room assignments, and billing processes
- Coordinate with housekeeping, maintenance, and dining departments
- Upsell hotel amenities, packages, and local attractions
- Maintain accurate records of guest preferences and special requests
- Handle emergency situations following established protocols
- Train and mentor new front desk staff
Qualifications
- Minimum 2 years of hotel front desk or high-end customer service experience
- Proficiency with Opera or PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and clean driving record
- Spanish fluency strongly preferred
- Hotel management degree or hospitality certification a plus