Job Description
Join the heart of hospitality at Grand Capital Hotel! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the vibrant heart of Washington DC. As the first point of contact, you'll create memorable moments while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury environment. Apply today to become part of our award-winning team!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments, reservations, and room assignments accurately
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through exceptional service delivery
- Maintain detailed guest records and confidential information
- Execute upselling strategies for room upgrades and amenities
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid work authorization for US employment
- Basic knowledge of DC tourism attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required