Job Description
Join our award-winning team at Grand Hospitality Group and launch your career in the heart of Raleigh's thriving hospitality scene. As a Guest Service Agent, you'll be the first point of contact for our discerning guests, delivering exceptional service that creates memorable experiences. We offer comprehensive training, career advancement opportunities, and a dynamic work environment. Perfect for recent graduates or career changers passionate about hospitality!
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Assist with concierge services and local recommendations
- Maintain a clean and organized front desk area
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer proficiency with attention to detail
- Positive attitude and problem-solving mindset
- Previous customer service experience a plus
- Must be authorized to work in the United States
- Ability to stand for extended periods