Job Description
Welcome to Oceanview Resort & Spa, where luxury meets the coast. We are currently seeking a dedicated and charismatic Front Desk Agent to join our exceptional team in Virginia Beach. If you thrive in a fast-paced environment and have a passion for hospitality, this is the perfect opportunity to showcase your talents at one of the region's premier destinations.
As the face of our hotel, you will create memorable first impressions for our guests while ensuring seamless operations at the front desk. We offer a competitive benefits package, a supportive work culture, and the chance to work in a stunning location just steps away from the ocean.
Why You'll Love Working Here:
- Beachside Location: Enjoy breathtaking ocean views and a relaxed coastal atmosphere.
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the hospitality industry.
- Employee Perks: Discounts on dining, spa services, and local attractions.
Responsibilities
- Guest Relations: Welcome guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Communication: Answer multi-line phone systems professionally and handle email correspondence promptly.
- Problem Solving: Address guest inquiries, requests, and complaints with patience and efficiency to ensure 100% guest satisfaction.
- Administrative Tasks: Manage room assignments, process payments, and maintain accurate guest records in the property management system.
- Security & Access: Control access to the hotel and assist with key card management.
- Housekeeping Coordination: Communicate maintenance needs and room status updates to housekeeping staff.
Qualifications
- Experience: Previous experience in hotel front desk or customer service is preferred.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Technical Skills: Proficiency with Microsoft Office Suite and property management software (PMS) is a plus.
- Availability: Must be flexible to work various shifts, including weekends, nights, and holidays.
- Education: High school diploma or equivalent required.
- Professionalism: Ability to maintain a professional appearance and demeanor at all times.